Frequently asked questions
Can I change the shipping address?
Can I change the shipping address?
If your order has not yet been shipped or packaged, there is no problem, contact us as soon as possible at info@artbridge.hu, provide your order number and new address, and we will take care of it!
Can I make changes to my order?
Can I make changes to my order?
Of course! If we haven't processed your order yet, contact us as soon as possible at info@artbridge.hu , write down your modification request, and we will try to get back to you with the details as soon as possible.
I didn't receive a confirmation email!
I didn't receive a confirmation email!
No problem, as a first step please check your spam folder, in most cases you will find the confirmation there. If not, please contact us at info@artbridge.hu or by phone at +36205141015 on working days between 10:00 and 16:00 and we will help you!
The picture I'm taking is a gift!
The picture I'm taking is a gift!
A great choice! Art can be a truly thoughtful gift! We never include an invoice with the package, but send it digitally via email. Plus, our artwork and framed pieces are beautifully packaged, making them perfect as a gift!
What payment methods do you accept?
What payment methods do you accept?
We accept credit card payments (Visa, MasterCard), as well as online transfers and you can also shop with cash on delivery.
When will I receive my order?
When will I receive my order?
We usually ship orders within 3-4 business days at most. But if you would like to receive the image sooner, please contact us and we will try to make it happen!
What shipping methods do you offer?
What shipping methods do you offer?
We deliver your orders to you via GLS courier service, which you can request for home delivery, to a parcel machine or to a parcel point. Within Budapest, parcel machines can be picked up after 8:00 the next morning thanks to the GLS express service.
Can I pick up the package in person?
Can I pick up the package in person?
If you contact us by email at info@artbridge.hu or by phone, this is also possible, but you will have to come to Telki (25 km from Budapest), as our workshop is located here.
What countries do you ship to?
What countries do you ship to?
We are currently able to ship to countries in the region, which includes Austria, Hungary, Slovakia, Slovenia, Croatia and Romania.
How can I track my package?
How can I track my package?
For every order placed, our shipping partner sends a tracking number, which you can use to track your package on the courier service's website.
How do you package the images?
How do you package the images?
We take great care to ensure that your ordered images arrive safely! The prints are carefully rolled up and wrapped in protective paper or foil, then shipped in a sturdy tube. Framed works are provided with cardboard corners and sent to you in a strong cardboard box!
What should I do if I received a damaged or incomplete product?
What should I do if I received a damaged or incomplete product?
We are very sorry, unfortunately this happens sometimes. But no problem, if you find a damaged or missing product in the package, please contact us via our contact details. Please take a photo of the defect and the package so that we can resolve the problem as quickly as possible.
Will the damaged product be replaced?
Will the damaged product be replaced?
Yes, if we make a mistake, we will take responsibility and replace the product free of charge.
How long is the order return option valid for?
How long is the order return option valid for?
We offer a 100-day return policy from the date of receipt of the product, in case you change your mind! The product to be returned must be in its original condition and packaging, or in a similar protective tube or box. Please note that in this case, the return is your responsibility and expense. If you have any questions or need help with the return, please feel free to contact our customer service!
What quality prints do you offer?
What quality prints do you offer?
Our art prints are produced using premium giclée technology, fade-resistant, pigment-based inks, and acid-free paper to maintain their vibrancy and detail for up to 100 years.
What frames can I choose from?
What frames can I choose from?
We offer handmade frames in oak, black and white. Each frame is carefully selected to highlight and provide the perfect setting for your artwork.
What does passe-partout mean?
What does passe-partout mean?
A mat is an elegant frame around a picture that helps highlight the details of the artwork and provides a more aesthetic appearance.
What does free framing service mean?
What does free framing service mean?
Yes, we cut all prints to size for free and frame or mount them upon request so that all you have to do is hang them on the wall.
How does the Artbridge gift card work?
How does the Artbridge gift card work?
You can use our gift card to purchase any artwork or service on our website. The value of the card will be deducted from the total amount at checkout.
How do I get the gift card?
How do I get the gift card?
The gift card will be sent digitally via email to you or the recipient, so it can be used immediately.
Does the gift card have an expiration date?
Does the gift card have an expiration date?
Artbridge gift cards are valid for 1 year from the date of purchase.
What happens if the gift card value does not cover the entire order?
What happens if the gift card value does not cover the entire order?
You can top up the difference in value with one of the usual payment methods.
I lost my gift card, what can I do?
I lost my gift card, what can I do?
As gift cards arrive in digital form, please check your emails. If you have lost them, please contact our customer service with your purchase details and we will assist you.
